Top 10 BPO Companies in USA
SUMMARY
BPO stands for Business Process Outsourcing. It means a company hires another company to handle work like customer support, billing, or back-office tasks.
The USA is home to some of the biggest BPO companies in the world. Many of them started as small call centers decades ago and grew into large, global businesses.
This article covers the top 10 BPO companies in the USA. It includes older names like TTEC and Concentrix, along with newer companies like TaskUs and ibex. Each company plays a different role in how American businesses handle customer service and back-office work.
The table below provides an overview of the companies featured in the list, including the year they were founded, the founder, and their primary areas of operation.
Quick Comparison
| Rank | Company | Founded | Owner / Founders | Headquarters | Core Focus |
| 1 | TTEC (formerly TeleTech) | 1982 | Kenneth Tuchman; publicly traded (NASDAQ: TTEC) | Denver, Colorado | Customer Experience & BPO |
| 2 | Concentrix | 1983 | Spun off from SYNNEX in 2020; publicly traded (NASDAQ: CNXC) | Newark, California | Customer Experience & Tech Services |
| 3 | Foundever (formerly Sitel) | 1985 | Started by James Lynch; now owned by Groupe Acticall | Originally Omaha, Nebraska | Customer Service BPO |
| 4 | West Corporation | 1986 | Founded by Gary & Mary West | Omaha, Nebraska | Customer Contact Services |
| 5 | Sutherland Global Services | 1986 | Founded by Dilip Vellodi; privately held | Rochester, New York | Business Process Transformation |
| 6 | StarTek | 1987 | Founded by Emmet Stephenson & Michael Morgan | Denver, Colorado | Customer Support Outsourcing |
| 7 | Alorica | 1999 | Founded by Andy Lee; privately held | Irvine, California | Customer Experience & BPO |
| 8 | ibex Limited | 2001 | Publicly traded (NASDAQ: IBEX) | Washington, D.C. | Customer Experience Outsourcing |
| 9 | TaskUs | 2008 | Founded by Bryce Maddock & Jaspar Weir; publicly traded (NASDAQ: TASK) | New Braunfels, Texas | Digital Customer Experience |
| 10 | Conduent | 2017 | Spun off from Xerox; publicly traded (NASDAQ: CNDT) | Florham Park, New Jersey | Business Process Services |
1. TTEC – One of the First Modern Call Center Companies
| INFORMATION | DETAILS |
|---|---|
| Founded | 1982 |
| Owner | Started by Kenneth Tuchman; now a public company (NASDAQ: TTEC) |
| Headquarters | Denver, Colorado |
The entrepreneur Kenneth Tuchman founded TTEC (TeleTech) from his apartment in 1982. The purpose of the newly established company was to offer clients high-quality and customized customer service solutions at a time when customer service was not a priority for most businesses.
Since its founding, TTEC has evolved from a small business into a large customer experience company with more than 60,000 employees in over 20 countries.
What TTEC does: Helps large companies manage their customer service and support operations.
Services offered: Call center support, digital customer service, technical support, and AI-based customer service tools.
2. Concentrix – Spun Off Into Its Own Company
| INFORMATION | DETAILS |
|---|---|
| Founded | 1983 |
| Owner | Was part of SYNNEX; became an independent public company in 2020 (NASDAQ: CNXC) |
| Headquarters | Newark, California |
Concentrix is a call center company that offers customer experience services to corporations. The company began its operations as part of a technology conglomerate SYNNEX, but spun off as an independent entity in 2020.
It is currently one of the largest customer experience companies in the world. Notably, it serves big organizations and brands that outsource their customer service needs to call centers like Concentrix.
What Concentrix does: Helps global brands manage customer support and technology services.
Services offered: Customer support, technical helpdesk services, data and content services, and back-office operations.
3. Foundever – Once Known as Sitel
| INFORMATION | DETAILS |
|---|---|
| Founded | 1985 |
| Owner | Started by James Lynch; now owned by France’s Groupe Acticall |
| Headquarters | Originally Omaha, Nebraska |
Foundever, a call center company, was founded in Omaha, Nebraska, under the Sitel brand. The company changed its name to Foundever after merging with Sykes in 2021.
Today, Foundever is a large customer service company with employees working across different countries. It provides services in 60 languages and helps global brands manage their customer interactions.
What Foundever does: Manages customer service operations for large global brands.
Services offered: Customer support, technical support, sales support, and digital customer experience services.
4. West Corporation – A Long-Running Customer Contact Company
| INFORMATION | DETAILS |
|---|---|
| Founded | 1986 |
| Owner | Founded by Gary and Mary West |
| Headquarters | Omaha, Nebraska |
West Corporation was established by Gary and Mary West in Omaha in 1986. The company’s business grew to become one of the leading customer contact and communication service companies in the country.
The company faced many challenges before concluding a series of recapitalization and restructuring transactions, as it was taken private and became part of other communication service conglomerates.
What West Corporation does: Provides customer communication and contact center services.
Services offered: Call center services, communication and conferencing tools, and emergency notification systems.
5. Sutherland Global Services – Built in Rochester, New York
| INFORMATION | DETAILS |
|---|---|
| Founded | 1986 |
| Owner | Founded by Gary and Mary West |
| Headquarters | Omaha, Nebraska |
In 1986, Dilip Vellodi started a company called Sutherland. As the enterprise grew and attracted clients from various nations, its owner decided to keep it private.
Now, having more than 20 countries on the company’s list of business locations, Sutherland provides its services for organizations in the technology, healthcare, banking, and retail industries.
What Sutherland does: Helps businesses manage customer support and back-office operations.
Services offered: Customer experience management, finance and accounting support, healthcare support services, and automation tools.
6. StarTek – From Packaging Business to Call Centers
| INFORMATION | DETAILS |
|---|---|
| Founded | 1987 |
| Owner | Founded by Emmet Stephenson and Michael Morgan |
| Headquarters | Denver, Colorado |
StarTek began its existence as a packaging company called StarPak. In 1995, the company opened its first call center and started to shift its focus to call center operations and customer service outsourcing.
StarTek has grown to become a multinational company that provides outsourced customer experience services to corporations and has more than 43,000 employees in 12 countries.
What StarTek does: Provides customer support and technical help for large companies.
Services offered: Customer care, technical support, supply chain management, and digital customer service.
7. Alorica – Built From a $10,000 Start
| INFORMATION | DETAILS |
|---|---|
| Founded | 1999 |
| Owner | Founded by Andy Lee; privately held |
| Headquarters | Irvine, California |
Andy Lee built his company, Alorica, from his $10,000 savings and a failing product. He transformed the company into a successful business process outsourcing (BPO) giant.
The company offers customer service and support solutions to big corporations and is also one of the largest minority-owned companies in the US.
What Alorica does: Helps large brands manage customer service and support.
Services offered: Customer care, technical support, digital customer experience solutions, and AI-powered service tools.
8. ibex Limited – A Newer, Tech-Focused BPO Company
| INFORMATION | DETAILS |
|---|---|
| Founded | 2001 |
| Owner | Publicly traded (NASDAQ: IBEX) |
| Headquarters | Washington, D.C. |
ibex started as a smaller outsourcing company and gradually grew into a publicly traded business. The company focuses on using technology to improve customer service and business operations.
It has expanded its operations across the US, the Philippines, and other countries. Its services combine customer support with digital tools and technology.
What ibex does: Provides outsourced customer experience services for brands.
Services offered: Customer support, sales support, digital marketing services, and AI-driven customer service tools.
9. TaskUs – Started by Two Childhood Friends
| INFORMATION | DETAILS |
|---|---|
| Founded | 2008 |
| Owner | Founded by Bryce Maddock and Jaspar Weir; publicly traded (NASDAQ: TASK) |
| Headquarters | New Braunfels, Texas |
The two longtime friends, Bryce Maddock and Jaspar Weir, met in high school and started TaskUs in Santa Monica in 2008. The company was initially a small shop that gradually evolved into a significant outsourcing organization.
The company focuses on providing various business process outsourcing services to technology and internet companies. It offers customer service, content moderation, and other business process outsourcing services to web-enabled companies in the industry.
What TaskUs does: Provides customer support, content moderation, and AI services for technology companies.
Services offered: Customer experience support, content moderation, risk and trust & safety services, and AI operations support.
10. Conduent – Spun Off From Xerox
| INFORMATION | DETAILS |
|---|---|
| Founded | 2017 |
| Owner | Spun off from Xerox; publicly traded (NASDAQ: CNDT) |
| Headquarters | Florham Park, New Jersey |
Conduent was created in 2017 when Xerox separated its business services division into a separate company. The new company took over many of Xerox’s outsourcing and back-office service contracts.
Today, Conduent provides business process and technology services to organizations in several industries. Its clients include businesses and government organizations in areas such as healthcare and transportation.
What Conduent does: Provides business process and technology services for large organizations.
Services offered: Customer support, government service processing, healthcare claims processing, and transportation payment systems.
Frequently Asked Questions (FAQs)
1. Which is the oldest BPO company on this list?
TTEC, founded in 1982, is the oldest company on this list. It started as TeleTech and later became TTEC.
2. What does BPO mean?
BPO stands for Business Process Outsourcing. It means a company hires another company to handle certain business tasks, such as customer support, technical support, or back-office work.
3. Which company was spun off from Xerox?
Conduent was created in 2017 when Xerox separated its business services division into its own company.
4. Which company started as a packaging business?
StarTek started as a packaging company called StarPak. In 1995, it opened its first call center and began focusing on customer support services.
5. Which is the newest company on this list?
Conduent, founded in 2017, is the newest company on this list.
6. Which companies on this list are privately held?
Sutherland Global Services and Alorica are privately held companies. The other companies on this list are publicly traded.
7. Which company was started by two childhood friends?
TaskUs was started by Bryce Maddock and Jaspar Weir. The two founders had been friends since high school before starting the company together.
8. What kind of work do BPO companies usually do?
BPO companies usually handle tasks such as customer support, technical support, back-office processing, and sales support. They help businesses manage these tasks without building a large team internally.
9. Which company is known for content moderation work?
TaskUs is well known for its content moderation services. It provides these services mainly to large technology and app-based companies.
10. Why do companies choose to outsource their customer service?
Companies often outsource customer service to reduce costs and gain access to trained employees. It also allows them to handle customer support without building and managing a large in-house team.
Conclusion
The business process outsourcing (BPO) industry in the U.S. has been growing exponentially since the 1980s. Some of the most well-known and successful BPO companies are TTEC, Concentrix, and StarTek, which played a major role in the industry’s emergence by providing specialized customer service and other outsourcing services.
More recent companies, such as TaskUs and ibex, have placed more emphasis on technological progress, digital services, and artificial intelligence. Notably, the BPO companies mentioned above have been providing outsourced services to businesses of various industries.
This way, they have contributed to the outsourcing industry’s overall development and growth.
Thus, as seen from the BPO companies’ list above, the U.S. outsourcing industry has gone through significant changes from its appearance in the 1980s till now.
Currently, BPO companies play a critical role in many business processes by providing outsourcing services to businesses of different industries. These services may include customer service, technical support, back-office operations, and other essential processes.
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