India’s business process outsourcing (BPO) industry was among the first in the world to pioneer outsourcing as a competitive option in the late 1990s and early 2000s: back-office and customer support services were outsourced to Indian cities, where they could be provided at a much lower cost than in the United States or Europe. 

Three decades later, the BPO industry in India continues to evolve, offering “intelligent” operations enabled by artificial intelligence, while its early companies are acquired, merged with, or rebranded by bigger international concerns.

Below is a list of the top 10 business process outsourcing companies in India, together with their founding years, owners or founders, and areas of operation.

Quick Comparison

Rank	Company	Founded	Owner / Founders	Headquarters	Core Focus
1	Genpact	1997 (as GECIS)	Founded by Pramod Bhasin; spun off from GE in 2005; publicly listed (NYSE: G)	Gurugram / New York	Digital Operations & Business Process Management
2	WNS Global Services	1996	Originally British Airways’ captive unit; acquired by Capgemini (closed October 2025)	Mumbai / Paris	Digital BPS & Intelligent Operations
3	Firstsource Solutions	2001	Part of the RP-Sanjiv Goenka Group; publicly listed	Mumbai	Customer Lifecycle & Business Process Management
4	EXL Service	1999	Founded by Vikram Talwar & Rohit Kapoor; publicly listed (NASDAQ: EXLS)	New York / India delivery	Data Analytics & Digital Operations
5	Sutherland Global Services	1986	Dilip Vellodi (Founder, Chairman & CEO); privately held	Rochester, NY / India delivery	Business Process Transformation
6	247.ai	2000	Founded by P.V. Kannan & Shanmugam Nagarajan	San Jose / India delivery	AI-Powered Customer Experience
7	IGT Solutions	1998 (as InterGlobe Tech)	Originally part of InterGlobe Enterprises; now owned by EQT and Baring Private Equity Asia	Gurugram	Travel, Hospitality & Digital CX
8	Hinduja Global Solutions (HGS)	1993 (as Ashok Leyland Information Technology)	Part of the Hinduja Group	Bengaluru	Customer Experience & Digital Operations
9	Teleperformance India	Part of Teleperformance, France (founded 1978)	Global publicly traded company	Mumbai / Paris HQ	Customer Experience Outsourcing
10	Concentrix India	Part of Concentrix Corporation, USA (spun off in 2020)	Global publicly traded company	Multiple Indian cities / California HQ	Customer Experience & Technology Services

Genpact: The Company That Pioneered India’s BPO Industry

 Image Courtesy: Genpact / Official Website

• Founded: 1997 (GE Capital International Services)
• Owner: Founded by Pramod Bhasin, spun off from General Electric in 2005, publicly traded (NYSE: G)
• HQ: Gurugram, Haryana (Global HQ: New York, NY)

Genpact (then GE Capital International Services, or GECIS) was launched by Pramod Bhasin as a 20-person company in 1997 in Gurugram to outsource back-office operations, including car-loan and credit-card processing for General Electric. 

GECIS grew exponentially under Mr. Bhasin’s direction and became a huge cost-saving center for the conglomerate: Jack Welch, then-chairman of GE, once called Mr. Bhasin “the chief of staff to me,” adding that he would “never have had the same impact on the company’s finances without him.” 

GE eventually sold its shares in Genpact, which was delisted in 2005 and relisted on the NYSE soon after under the name Genpact.

What Genpact does: Digital operations and business process management for enterprises.

Services offered: Finance and accounting outsourcing, supply chain and procurement, customer experience management, and agentic AI-powered process automation.

WNS Global Services: From British Airways Captive Unit to Capgemini Subsidiary

 Image Courtesy: WNS Global Services  / Official Website

• Founded: 1996 (World Network Services)
• Owner: Originally a British Airways captive, acquired by Capgemini, closed in October 2025
• HQ: Mumbai / Paris

WNS Global Services traces its roots to the in-house operations of British Airways, which outsourced its operations to Indian companies. World Network Services (WNS), launched in 1996 as an independent company, went public in 2002 on the NYSE. It remained an independent company for 2 decades before signing a merger agreement with French IT services major Capgemini. 

As per the terms of the deal, WNS would be acquired by Capgemini for 3.3 billion dollars, with the transaction closing on October 17, 2025. The combined entity would be engaged in providing agentic AI-powered intelligent operations across industries.

What WNS (now part of Capgemini) does: Business process management and digital transformation for enterprises.

Services offered: Finance and accounting outsourcing, customer experience management, research and analytics, and industry-specific business process services.

Firstsource Solutions: A Diversified BPM Player Under the RP-Sanjiv Goenka Group

 Image Courtesy: Firstsource Solutions  / Official Website

• Founded: 2001
• Owner: Part of the RP-Sanjiv Goenka Group, publicly traded
• HQ: Mumbai, Maharashtra

Firstsource Solutions was launched in 2001 as part of the diversified RP-Sanjiv Goenka Group, which has interests in energy, media, and FMCG. Firstsource has grown exponentially to serve large multinational corporations and has developed competencies in healthcare, BFSI (Banking, Financial Services & Insurance), and communication sectors, processing millions of customer transactions annually.

What Firstsource does: Business process management and customer lifecycle management for enterprises.

Services offered: Healthcare payer and provider services, banking and financial services business process outsourcing (BPO), collections and customer experience management, and back-office transaction processing.

EXL Service: India’s Data-Driven BPO Powerhouse With Insurance Roots

 Image Courtesy: EXL Service / Official Website

• Founded: April 1999
• Owner: Founders: Vikram Talwar, Rohit Kapoor; publicly traded (NASDAQ: EXLS)
• HQ: New York, USA (Delivery centers: India)

Founded in 1999 by Vikram Talwar, a former Bank of America and Ernst & Young India executive, and his colleague Rohit Kapoor, EXL kicked off its operations by providing insurance outsourcing services. 

EXL was initially a captive subsidiary for the US-based insurance company Conseco before being re-acquired by its founders in 2002 through a private equity sponsorship, after which it became a data analytics and digital operations company.

What EXL Service does: Data analytics and digital operations for enterprises, with a focus on the insurance, banking, and healthcare industries.

Services offered: Insurance claims and underwriting support, finance and accounting outsourcing, data analytics and risk management, and digital transformation consulting.

Sutherland Global Services: A Privately Held Outsourcing Powerhouse With a 35-Year History

 Image Courtesy: Sutherland Global Services  / Official Website

• Founded: 1986
• Owner: Dilip R. Vellodi (Founder, Chairman and CEO); private company
• HQ: Rochester, New York, USA

Sutherland Global Services, founded by Dilip Vellodi, is one of the oldest BPO companies on this list and one of the largest in the industry. 

Sutherland has been a private company since its inception and has expanded its operations across more than 25 countries to become a global business process management company. India is the company’s second-largest hub after the US, from which it provides outsourced services to the technology, healthcare, BFSI, and retail sectors.

What Sutherland does: Business process transformation, customer experience, and back-office operations for enterprises.

Services offered: Customer experience management, finance and accounting outsourcing, healthcare and technology support services, and digital engineering and automation.

247.ai: AI-Powered Customer Experience Management Company

 Image Courtesy: 247.ai  / Official Website

• Founded: April 2000
• Owner: Founders: P.V. Kannan, Shanmugam Nagarajan
• HQ: San Jose, California, USA

247.ai (formerly 24/7 Customer) is an AI customer experience management company, which was among the first in the industry to leverage data science and predictive analytics to offer intelligent automation solutions to enterprise clients. 

Founded in 2000 by P.V. Kannan and Shanmugam Nagarajan, the company has built an extensive delivery network across India and the US, with its engineering and development arm based in Bengaluru, Karnataka.

What 247.ai does: AI-powered customer engagement and conversational technology for enterprises.

Services offered: AI-driven customer service automation, conversational AI and chatbots, predictive customer analytics, and omnichannel customer engagement platforms.

IGT Solutions: Formerly IndiGo Captive, Now a Global Digital Transformation Provider

 Image Courtesy: IGT Solutions / Official Website

• Founded: 1998, as InterGlobe Technologies
• Owner: Originally part of InterGlobe Enterprises; acquired by private equity
• HQ: Gurugram, Haryana

IGT Solutions was founded 25 years ago under the brand name InterGlobe Technologies as part of the InterGlobe Enterprises group, which owns IndiGo Airlines – India’s largest carrier. 

The company has since evolved from being primarily a travel technology services provider to a truly global digital transformation organization with expertise in business process management, operations transformation, and customer experience.

What IGT Solutions does: Business process management and digital transformation for enterprises.

Services offered: Travel and airline customer support outsourcing, digital customer experience consulting, robotic process automation, and AI-driven analytics for the travel and technology sectors.

Hinduja Global Solutions (HGS): BPO Division of the Hinduja Group

 Image Courtesy: Hinduja Global Solutions  / Official Website

• Founded: 1993, as Ashok Leyland Information Technology (ALIT)
• Owner: Part of the Hinduja Group
• HQ: Bengaluru, Karnataka

Hinduja Global Solutions traces its roots to the IT arm of Ashok Leyland, a car manufacturing group owned by the Hinduja Group. ALIT (as it used to be called) was formed in 1993 and subsequently merged with Hinduja Finance Company in 2000 to create HGS. 

Today, HGS operates as a diversified business process management company with clients in healthcare, technology, and consumer sectors. It sells its India healthcare BPO business for about 1.2 billion dollars to focus on AI-enabled customer experience solutions.

What HGS does: Customer experience management and digital business process services for enterprises.

Services offered: Customer experience management and contact center services, digital transformation and automation, HR outsourcing services, and analytics consulting.

Teleperformance India: The India Division of the World’s Largest Customer Experience Company

 Image Courtesy: Teleperformance India  / Official Website

• Founded: Part of Teleperformance, founded in 1978 in Paris by Daniel Julien
• Owner: Global publicly traded company
• HQ: Mumbai, Maharashtra (India operations); Paris, France

Teleperformance India is the Indian division of Teleperformance – the world’s largest customer experience management company, with revenues of over 3 billion dollars.

 Teleperformance provides a wide range of services from customer care and technical support to back-office operations and content moderation to clients across the technology, telecom, retail, and financial services sectors. 

Teleperformance India has one of the largest talent pools in the Indian BPO industry, serving as a strategic delivery partner for some of the world’s largest companies.

What Teleperformance India does: Customer experience management and business process services for enterprises.

Services offered: Multilingual customer support outsourcing, technical support services, content moderation services, and digital integrated business services.

Concentrix India: A Major Player in the CX and Technology Services Markets

 Image Courtesy: Concentrix India / Official Website

• Founded: Part of Concentrix Corporation, spun off SYNNEX in 2020; constituent companies have been operating since earlier dates
• Owner: Publicly traded company (NASDAQ: CNXC)
• HQ: Multiple delivery centers across India; Newark, California, USA

Concentrix India is a part of one of the world’s largest customer experience and technology services companies. Its parent company, Concentrix Corporation, was spun off from SYNNEX in 2020. 

Before that, its divisions used to operate as standalone companies, providing a wide range of services from customer experience management to technology consulting and operations support. Concentrix India serves as a strategic delivery partner for technology, retail, BFSI, and healthcare sectors.

What Concentrix India does: Customer experience management, technology services, and business process outsourcing.

Services offered: Customer support and technical helpdesk services, digital customer experience design, data annotation and content moderation, and back-office and finance operations support.

Frequently Asked Questions (FAQs)

Which is the oldest BPO company on this list?

Sutherland Global Services (founded in 1986) is the oldest BPO company on this list; Hinduja Global Solutions is the second oldest, having been founded in 1993.

Which company is considered to pioneer India’s BPO industry?

Genpact (founded in 1997 as GE Capital International Services) is considered to pioneer India’s business process outsourcing (BPO) industry.

What happened to WNS Global Services?

WNS (founded in 1996 as World Network Services) has been acquired by French IT services major Capgemini. The deal was worth 3.3 billion USD and was closed on October 17, 2025.

Which company was originally connected to the founders of IndiGo airline?

IGT Solutions was originally part of InterGlobe Enterprises, a company founded by the Rakesh Gangakhedkar family, better known for launching the IndiGo airline.

5. Which companies on this list are genuinely Indian (i.e., were not founded or listed outside of India)?

Genpact, WNS Global Services, Firstsource Solutions, IGT Solutions, and Hinduja Global Solutions were all founded and originally headquartered in India. EXL Service, Sutherland Global Services, and [24]7.ai were founded by Indians but listed outside of India (in the US).

Which companies on this list are publicly traded?

Genpact, Firstsource Solutions, and EXL Service are publicly traded companies. The others are either privately owned or owned by larger international groups.

Which company sold a significant business to reinvest in its core markets?

Hinduja Global Solutions sold its India healthcare BPO business for about 1.2 billion dollars to focus on AI-enabled customer experience management.

What is the difference between a BPO company and an IT services company?

While BPO (business process outsourcing) companies focus on managing specific processes for their clients (such as customer service, finance operations, or claims processing), IT services companies provide software design, systems integration, and technology consulting services.

Which companies on this list are part of larger multinational groups or corporations?

WNS Global Services and Teleperformance India are owned by larger multinational corporations (Capgemini and Teleperformance). Concentrix India belongs to the US-listed Concentrix Corporation.

Why India’s BPO industry is characterized by continuous consolidation through M&A?

India’s BPO industry is highly competitive, and companies are constantly looking for ways to differentiate themselves from rivals. One way to do that is to acquire or merge with other firms. Additionally, private equity firms are interested in capturing large markets by consolidating entire sectors.

Conclusion

India’s top BPO companies lead the pack in terms of continuous reinvention of the business process outsourcing industry. From early pioneers such as Genpact, WNS Global Services, EXL Service, and Firstsource Solutions, to more recent digital disruptors such as Sutherland Global Services and [24]7.ai, India’s BPO companies have carved a lasting legacy in the global industry. 

While some of India’s BPO companies are subsidiaries of multinational corporations, including Teleperformance and Concentrix, others continue to operate as independent entities, providing a variety of services to enterprises worldwide.