At Scoopearth.in, transparency and customer satisfaction are our top priorities. This Cancellation and Refund Policy outlines the terms under which users, clients, advertisers, and partners may cancel services and request refunds. By using our website and services, you agree to abide by the following terms.

    1. Scope of This Policy

    This Cancellation and Refund Policy applies to the following services offered by Scoopearth.in:

    • Sponsored and Content Publications
    • Paid Press Releases
    • Content Creation Services
    • Digital Marketing and SEO Services
    • Banner and Native Advertising
    • Subscription-Based Services (if applicable)
    • Any customized service as mutually agreed

    2. General Cancellation Terms

    We understand that circumstances may change and clients may need to cancel services. To maintain fairness, our cancellation terms are categorized based on service type:

    2.1 Sponsored/Content Services

    • Once the article has been published on Scoopearth.in, it is non-cancellable and non-refundable.
    • If content is approved but not yet published, cancellation may be accepted within 24 hours of payment, provided work has not commenced.
    • If the editorial or writing process has already started, a partial refund (maximum 50%) may be issued at Scoopearth’s discretion.

    2.2 Content Writing Services

    • Content creation projects (articles, blog posts, SEO content, etc.) can be cancelled within 12 hours of placing the order.
    • After content work has begun, cancellation is not possible. However, we offer revision requests up to 2 times at no additional charge to ensure satisfaction.
    • No refund is given once the final content has been delivered.

    2.3 Advertising Services (Banners, Native Ads, PR)

    • Advertising campaigns that have not yet gone live can be cancelled within 48 hours of order confirmation.
    • Once a campaign has gone live (even partially), no cancellation or refund is allowed.
    • Refund requests for underperformance must be backed by clear metrics and will be assessed on a case-by-case basis.

    2.4 Subscription Services (if applicable)

    • If you are subscribed to any monthly, quarterly, or annual services and wish to cancel, you must do so at least 7 days before the next billing cycle.
    • Refunds for unused subscription periods may be considered on a pro-rata basis only if the cancellation is due to a service fault on our part.

    2.5 Custom Campaigns

    • For high-value custom campaigns or brand collaborations, cancellation terms will be as per the individual agreement/contract signed.
    • Typically, any upfront fee paid is non-refundable, and refunds (if any) will be clearly specified in the contract.

    3. Refund Policy

    We follow a no-refund policy for all successfully delivered digital services. However, in exceptional circumstances, refunds may be considered based on the following:

    3.1 Valid Grounds for Refund

    • Technical error in processing a payment resulting in duplicate charges.
    • Failure on Scoopearth’s part to deliver the service within the agreed timeline (without prior communication or mutual extension).
    • Cancellation of service from our end due to unavoidable internal issues.

    3.2 Invalid Grounds for Refund

    • Change of mind after service delivery
    • Disagreement over subjective content quality, after the client has approved drafts
    • Low performance due to client’s improper guidance or delay in approval
    • Misunderstanding due to incomplete or vague service instructions from the client

    3.3 Refund Evaluation Timeline

    • All refund requests must be made within 5 business days of service delivery or payment.
    • Evaluation of refund requests may take 7–10 business days, and decisions will be communicated via email.
    • Approved refunds will be processed to the original payment method within 5–7 business days post-approval.

    4. How to Request a Cancellation or Refund

    To request a cancellation or refund, please follow the steps below:

    1. Send an email to info@staging.scoopearth.in with the subject line: “Cancellation Request – [Your Service Name]”.
    2. Include your full name, order ID, payment details, and the reason for the request.
    3. Attach any supporting documents or communication threads that justify the request.

    Our support team will acknowledge your request within 24–48 working hours.

    5. Dispute Resolution

    If you are not satisfied with the resolution provided by our support team, you may escalate your issue to:

    📧 info@staging.scoopearth.in
    Subject: Refund/Cancellation Dispute

    We aim to resolve all disputes amicably. If mutual agreement is not reached, Scoopearth.in reserves the right to make the final decision, which shall be binding.

    6. Payment Gateway & Transaction Fees

    • In case of refunds, any transaction fees charged by payment gateways (Razorpay, Stripe, PayPal, etc.) will be deducted from the refund amount.
    • Scoopearth.in is not liable for delays in refund processing caused by third-party payment processors or banks.

    7. Service Termination by Scoopearth

    We reserve the right to cancel, suspend, or terminate any service or partnership if the client:

    • Violates our Terms of Use or Community Guidelines
    • Submits plagiarized, unethical, or illegal content
    • Uses offensive or misleading language in the submission
    • Engages in abusive behavior with our staff

    In such cases, no refund shall be issued, and future access to services may be blocked.

    8. Service Availability and Limitations

    Scoopearth.in strives to maintain 100% uptime and uninterrupted services. However, in rare cases where:

    • The website experiences temporary downtime
    • Technical issues delay publication or campaign delivery
    • A post/article is taken down due to unforeseen legal reasons

    We will attempt to offer alternate solutions like reposting, rescheduling, or partial credit for future services — rather than monetary refunds.

    9. Limitation of Liability

    Scoopearth.in shall not be held responsible for:

    • Damages or losses incurred due to cancelled campaigns
    • Revenue or business loss arising from content delays or removals
    • Client-side errors in submitting incomplete or incorrect information

    Refunds are strictly limited to the amount paid to us and do not include consequential or incidental damages.

    10. Policy Changes

    We may update this Cancellation and Refund Policy from time to time. Any changes will be reflected on this page with an updated Effective Date. We encourage users to review this policy periodically.

    11. Contact Us

    If you have questions regarding cancellations, payments, or refunds, feel free to reach out:

    📧 Email: info@staging.scoopearth.in
    🌐 Website: staging.scoopearth.in

    📝 Final Note

    At Scoopearth.in, we aim to offer flexible, fair, and efficient solutions to all our clients. While digital services are intangible and non-returnable, we stand behind the quality, commitment, and communication we provide. Thank you for trusting us.